Mental Friction: The Hidden Forces That Shape Our Thinking
Understanding the invisible resistance patterns in human cognition and how to work with them
Tag: decision-making
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First, Do No Harm: When Not to Ship Features
Exploring the delicate balance between customer requests and product integrity through the lens of "first, do no harm"
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Don't Build What They Ask For: The Art of Need-Finding
Exploring the critical skill of discovering what customers truly need versus what they ask for, and how this shapes better product decisions